AI LEADERBOARD · US market
Which help desk software does AI recommend?
We asked Gemini, with live web search, the 4 questions a buyer in the US asks before choosing help desk software. Below is who it recommended, how often, and how high.
| # | Brand | Recommended in | Avg. position |
|---|---|---|---|
| 1 | Freshdesk | 4 of 4 | 1.8 |
| 2 | Jira Service Management | 4 of 4 | 3.8 |
| 3 | Zoho Desk | 4 of 4 | 4 |
| 4 | HubSpot Service Hub | 3 of 4 | 5 |
| 5 | Zendesk | 2 of 4 | 1 |
| 6 | Salesforce Service Cloud | 2 of 4 | 4.5 |
| 7 | Help Scout | 2 of 4 | 5.5 |
| 8 | ServiceNow | 2 of 4 | 8.5 |
| 9 | Zendesk Support Suite | 1 of 4 | 1 |
| 10 | Hiver | 1 of 4 | 4 |
| 11 | Intercom | 1 of 4 | 7 |
| 12 | Gorgias | 1 of 4 | 8 |
The questions we asked
What are the best help desk software in the US? Give a ranked list, one line per option.
Top picks: Zendesk Freshdesk Jira Service Management Salesforce Service Cloud HubSpot Service Hub
I'm looking for help desk software in the US. Which 5 would you recommend and why? Use a numbered list.
Top picks: Zendesk Freshdesk Jira Service Management HubSpot Service Hub Zoho Desk
What is the best help desk software for a small business on a budget in the US? Give a numbered list of your top picks.
Top picks: Freshdesk Zoho Desk Help Scout Hiver Jira Service Management
Which help desk software do reviewers and experts recommend most in the US? Give a numbered list.
Top picks: Zendesk Support Suite Freshdesk Zoho Desk Jira Service Management Salesforce Service Cloud
Sources AI cited
- forbes.comcited in 1 answer
- g2.comcited in 1 answer
- enjo.aicited in 1 answer
- alloysoftware.comcited in 1 answer
- console.comcited in 1 answer
- motadata.comcited in 1 answer
- xurrent.comcited in 1 answer
How this ranking works
Each week we ask Gemini 4 buyer questions through the official API with Google Search grounding on. We read the numbered list in every answer and count how many answers name each brand and at which position. Brands are ranked by number of answers first, then by average position. It is one engine and one run per week, so treat it as a snapshot: answers change with time, wording and the person asking.
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